Please read this information about security and fraud prevention carefully
As a Crown Exchange Money Transfer customer, we value your business and take pride in delivering your funds to the intended recipient in a fast, safe and reliable manner. However, there are individuals throughout the world who will attempt to use any system to receive payments in connection with fraudulent sales or solicitations. In particular, Money Transfer companies are sometimes targeted by fraudsters as they involve the movement of funds across borders.
Make sure you know to whom you are sending money. If you are purchasing goods or services and paying through Crown Exchange, it is your responsibility to verify the reputation and legitimacy of the seller. Crown Exchange is not liable for the non-receipt or quality of any goods or services.
Besides sending money to your relatives, Crown Exchange is also used by traders from the UK, SA, Zimbabwe or the USA. In some cases, customers are being advised by bogus sellers to initially send money through Crown Exchange using a fictitious name or a relative's name (which the sender is supposed to change later on). Crown Exchange does not permit money to be sent using fictitious names or to change the receiver's name after the transaction has been sent. We are also not affiliated with any Internet merchants.
All transactions sent through the Crown Exchange platform are paid only upon production of a valid ID from the recipient. Payouts will also be made against the receiver giving the bank a valid Password. These security measures are intended to protect our customers against fraudulent claims.
Acceptable form of IDs
Forms of identification verifying the full name:
Primary ID:
- Current signed passport
- Residence permit issued by Home Office to EU nationals on sight of own country passport
- Self-employed in the Construction Industry – tax exemption certificate with photograph of holder (Forms CIS5, CIS6 or SC60)
- If the person is an asylum seeker, Immigration Office forms SAL1 or SAL2 (only if issued before 31st Jan 2002)
- Home Office IND Application Registration Card
- Certificate of Registration (Immigration Act 1971) issued by the Police or Customs
- National Identity Card
- Current full or provisional UK photo-card driving licence
Non-primary ID:
- Current full UK old style paper driving licence
- Birth certificate
- Building industry sub-contractors certificate issued by the Inland Revenue
- Inland Revenue tax notification
- Firearms certificate
- Police warrant card
- Forces ID card
Forms of identification verifying the current/permanent residential address:
Non-primary ID:
- Confirming from an electoral register search that a person of that name lives at that address
- Utilities bill (up to three months old) or a certificate from a supplier of utilities confirming the arrangement to pay for the services on prepayment terms
- Credit reference agency search
- Local authority tax bill (valid for the current year)
- Current full or provisional UK photo-card driving licence or full old-style paper driving licence (if not used for evidence of name)
- Bank, building society or credit union statement or passbook (up to three months old) containing current address
- The most recent original mortgage statement from a recognised lender
- Solicitor’s letter confirming recent house purchase or land registry confirmation
- Local council rent card or tenancy agreement from a recognised lettings or estate agent
- A letter from a hostel manager confirming temporary residence on a letter headed paper or with a company stamp
- A tenancy agreement from a local housing association
- A letter from the matron of a nursing home or residential home for the elderly
- If customer is in transit at an International Airport, photocopy of flight ticket & passport.
